We are thrilled to advise that the migration of Travelbug to BookIt is complete. As of 3.15pm on 1st June, the BookIt system is processing all bookings on Travelbug.

Congratulations to Pinewood Lodge who was the first operator to receive a Travelbug booking through BookIt - a Travelbug t-shirt is on its way to you!

There are a few things we need you to know about how "new Travelbug" differs from "old Travelbug". While it is essentially working in exactly the same manner, thereare a few differences that come out of the extra flexibility that the BookIt system enables, so please see below for the answers to our most frequently asked questions.

Thank you for helping us meet our targeted date of 1st June. Please let us knowif there is anything we can do to help you get the best out of the BookIt system.

Kind regards,
The Trade Me Travel team
support@bookit.co.nz

Answers to some frequent questions:
Travelbug bookings
  • As Travelbug bookings are processed by BookIt, you will receive booking emails and invoices from BookIt. These are formatted differently to the old Vianet emails but have all the information you need. Here's an example of how your booking confirmation/invoice email will appear:


  • You can now amend Travelbug bookings within your BookIt account, with extra charges or refunds processed automatically back to the traveller's credit card.
  • The minimum cancellation fee on BookIt is $10, rather than the 20% minimum that was applied on Vianet. Please make sure you set your cancellation policies in BookIt on the 'Product setup' page.
Travelbug changes
  • We've added BookIt traveller feedback to Travelbug so there may be some new feedback on your Travelbug listing page.
  • Rankings have changed slightly as a result of the switch. Bugrank still applies, however, and offering instant confirmation is still the best way to rank highly in search results. Give us a call if you need help to move to instant confirmation.
  • Regions and districts have changed, please check where you appear and make sure you are happy with your region and district. We can't add every little district but we'll do our best to help you out.
BookIt information
  • By default, payment for BookIt bookings are made to your nominated account automatically 7 days before arrival, with weekly payment runs on a Thursday evening. If you already have a BookIt listing and have changed your payment terms, your settings will not have changed. You can view payments due on the 'Billing' tab within BookIt.
  • If you have lost your BookIt login details go to http://business.bookit.co.nz/pub/PwdRecover.aspx and enter the email address ich this email was sent
  • BookIt does not currently offer a text message notification service for booking requests and confirmations.
Vianet information
  • We won't switch Vianet off until around the end of September. Funds for forward bookings are secure and will be paid out as normal.
  • Please keep updating Vianet for self-retail (if using Vianet within your own site) and other Vianet reseller websites. If you don't want to manage instant confirmation on both systems, please use Vianet for on-request and make BookIt instant confirmation.
  • If you use Vianet in your website for direct bookings, you will need to switch to BookIt. The code is available for you to download within your BookIt account so please let us know if you need any help with that.