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BookIt Newsletter April 2011
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BookIt Newsletter
April 2011
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Wellington is feeling the early grip of winter, but things are heating up around
the Travel office at Trade Me with plenty of exciting new features and changes on
the go. There's something for everyone here so grab a cuppa, a hot cross bun and
take a look.
Cheers - Daniel
In this issue:
- New BookIt features
- New Travelbug features
- New resellers in the network
- Cancellation fee increase to $20
- Secret Sale - Travelbug's new opaque channel
- BookIt Easter Support hours
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New BookIt features
- Cancellation policy seasons - you can now set a specific cancellation
policy against a specific date range. So a normally fully-refundable product could,
for example, be made fully non-refundable for September and October bookings. Simply
select "this policy only applies between specific dates" when setting up a new policy
- Inclusions - hooray! Inclusions now show on Travelbug and on operator
and traveller confirmation emails. Make sure your inclusions are showing by visiting
Inventory manager > Manage inclusions. You can set default inclusions that apply
to all dates, and override inclusions that only apply to specific dates.
- Coming soon - we're doing the biggest overhaul of the standard
BookIt booking process ever, to give it a fresh look and make it flow better. We'll
tell you more soon but at this stage we're looking to release it in early June
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New Travelbug features
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- Affiliate programme - we've got a flash new affiliate programme
for Travelbug. If you have a website, you can add links or widgets to offer your
users NZ accommodation, and you'll earn a share of the commission on confirmed bookings.
Email Chris Larcombe for more information.
- Inclusions - we've updated the grids to show inclusions information
to Travelbug users.
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New resellers in the network
We've got more new resellers selling product around the world every month, here
are the latest additions:
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Cancellation fee increase to $20
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Back in 2004, Andrew and Ryan set the traveller fee for cancellations in BookIt
at $10, based on the average booking value and their booking mix at the time. Things
have changed a lot since then and we're looking at lifting the fee to $20 to better
reflect the booking values in 2011. You'll still have the flexibility to ask us
to waive the fee for extraordinary circumstances. If you have any concerns, please
let us know, otherwise we'll be making these changes for all bookings made on the
BookIt system from 9 May 2011.
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Coming soon - Travelbug Secret Sale
We've got a cool new opaque channel launching on Travelbug in a couple of weeks
that we're calling "Secret Sale". It will work much like other opaque channels,
whereby Travelbug users will be able to book great deals if they're willing to take
a risk and book before they know exactly where they'll be staying. We’re launching
in Auckland, Wellington, Queenstown and Rotorua to start with, and will roll out
further from there. Take a look on Travelbug from 2 May 2011.
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Easter Support hours
Crystal will be on deck this Saturday and Sunday, but on Friday and Monday we won't
have full time cover. Instead, the marvellous Jeff Hunkin will be checking the inbox
for super-urgent issues, so if you need help that can't wait until the next day,
email us with "URGENT" in the subject line.
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Thanks for reading, and happy Easter. If you need any help, please contact us on
0508 BOOKIT or email support@bookit.co.nz.
Kind Regards,
The BookIt team
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