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It's been a while since our last newsletter - since we joined Trade Me, in fact - and we thought it was about time to welcome you to the BookIt network, or welcome you back if you've been around for a while. We'd also like to tell you about some exciting changes to the system and update you on the integration of BookIt into Travelbug.
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New BookIt features
We've recently added some new features to the site:
- Inventory manager - allows you to view all products and their rates and inventory on one screen to more easily manage your business. You can use it to copy inventory and prices across and down, manage minimum stays and block out unavailable dates.
- Cancellation policies - you can now assign different cancellation policies for different products. This is perfect for non-refundable and fully-flexi products.
- Login removal - travellers no longer need to create a login to book. This makes things faster and easier for them, while you benefit from more bookings.
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Moving from Vianet to BookIt
We're well into the migration of Vianet to BookIt, with all Vianet accounts now mirrored on BookIt and either approved or ready to approve once rates have been loaded.
If you haven't already, please log in to BookIt and load rate seasons, rates and inventory ready for when Travelbug switches to BookIt at the start of June.
We will switch the Vianet system off for new bookings later this year.
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BookIt tips and tricks
If you are new to the BookIt system, here are a couple of things you might find useful:
- Booking notification emails are sent to the "master" user email address, or the reservations user email address if there is one. Please make sure you are happy with the email address loaded in your account.
- Amendments are a great feature of the BookIt system. Do you have a guest that wants to change their dates of stay or the number of nights? Simply view the booking and use the editing tools at the bottom of the page - refunds or extra charges are made automatically to the traveller's credit card.
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Fraud and chargebacks
There's no escaping the fact that there are dirty, rotten scoundrels out there who make bookings on other people's credit cards. We get a few chargebacks from people questioning the charges they find on their cards; unfortunately, it is up to you to match the person who checks in with the person who made the booking, and where possible obtain:
- a signed registration form
- a copy of their ID
If you have this information, we'll be able to provide it to the bank if the charge is questioned by the card holder. If the information is not provided, the chargeback is likely to hit your account.
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Moving from Vianet to BookIt
While we're part of Trade Me, we're our own little team and we're here to bring you online exposure and bookings. If you have any questions at all, make sure you contact us on 0508 BOOKIT or email support@bookit.co.nz. Thanks for reading this newsletter, we'll be in touch again soon.
Regards,
The Trade Me Travel team
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