What do you do when a customer wants to cancel their booking? This short guide explains the different options available for every party involved.

For Suppliers:
If a customer contacts you to cancel a BookIt booking, you do not need to send them back to BookIt, or back to the Reseller website owner.

Simply log in to your BookIt account (http://business.bookit.co.nz), search for the booking in the “Bookings” section and select the “Cancel” option at the bottom of the page. If you have forgotten your password click the “Forgotten password” link and your password will be emailed to you.

The BookIt system will apply your applicable cancellation policy. You also have the option of waiving your cancellation fees if you need to, or even if you’re just feeling generous that day!

And of course, make sure to cancel the booking in your own system if it is not directly integrated with BookIt.

If you need to check or update your cancellation policies, go to:
Product Details -> Edit Business -> Cancellation policies and special terms

For Resellers:
If a customer contacts you to cancel a BookIt booking made through your website, you do not need to send them back to BookIt.

You can log in to your BookIt account as per the Suppliers section above and cancel the booking. The BookIt system will apply the appropriate supplier’s cancellation policy and then notify the supplier of the cancellation.

You can also advise the customer that they can cancel the booking themselves, read on…

For Customers:
When a customer wishes to cancel their booking, they can log in to their BookIt account at http://bookings.bookit.co.nz. A login password will have been emailed to them when they made the booking. Customers can also login with the 10 digit itinerary code printed on their voucher.

The BookIt system will apply the appropriate supplier’s cancellation policy and then notify the supplier of the cancellation.

Amendments:
Please note, amendments are also no problem with the BookIt system. You can amend a booking in a very similar manner to the above, simply select the "Amend booking" option and follow the wizard to make the necessary changes. Any refunds or additional payments required with the customer and adjustments in payments and commissions are all calculated and generated instantly!

Support:
If you get stuck, BookIt’s support team can help:

During business hours:   Toll free 0508 BOOKIT (0508 266548) or email to support@bookit.co.nz
After hours & public holidays:  Email to support@bookit.co.nz

The BookIt reseller network is always growing. Below is our list of resellers as of 30 September 2008:

With a fantastic winter booking season coming to a close we are now preparing for the summer booking period. We encourage all operators to take a moment and check their rates are correctly setup in BookIt. Its easy by following these 3 simple steps after you have logged into BookIt at http://business.bookit.co.nz:

1. Ensure you have valid rate seasons allowing customers to make bookings at least 365 days in advance (a rate season allows you to set different pricing for different times of year - e.g. summer and winter rates)
   
   Click "Product Setup"
   Choose "Edit business" next to your business name
   Click "Rate seasons"
   You can check your existing rate seasons or add a new rate season. Make sure you don't have any overlapping rate seasons
   
   
2. Check each of your products has a valid rate
   
   Click "Product Setup"
   Choose "Edit products" next to your business name
   For each product, click "Rates"  (this will display a list of your rate seasons and the rate for each rate season)
   Ensure each rate season is "enabled" and has a rate
   
   
3. "Block" dates that are already sold out using the Inventory Manager
   
   Click "Inventory Manager"
   Beside each product name click "Change daily availability and rates"
   Use the "<" and ">" buttons to navigate to the appropiate month
   Click and drag to select a range of days
   Tick "block out these dates"